PRIVACY POLICY

Last updated: January 2026

Youth Borough is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, community platforms and services.

Youth Borough operates as a Community Interest Company (CIC) based in the UK and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Youth Borough CIC
chat@youthborough.co.uk

For the purpose of data protection law, Youth Borough is the data controller.

2. Who This Policy Applies To

This policy applies to:

Website visitors
Community members (free and paid)
Newsletter subscribers
Event participants

Youth Borough is designed for individuals aged 16–25. We take additional care when processing data relating to members under 18.

3. What Information We Collect

We may collect the following personal data:

Name
Email address
Age range
Payment information (processed securely by third-party providers)
Account and membership details
Communications you send to us
Community activity and engagement data

We do not knowingly collect data from anyone under the age of 16.

4. How We Use Your Information

We use personal data to:

Provide access to Youth Borough services
Manage memberships and subscriptions
Send emails such as the Borough Mag
Communicate updates, events and opportunities
Deliver mentoring and community support
Improve our website, content and services
Meet legal and safeguarding obligations

We only use your data where there is a lawful basis to do so.

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

Consent – where you have opted in to communications
Contract – to deliver paid or free membership services
Legitimate interests – to operate and improve Youth Borough
Legal obligation – where required by law

6. Under-18 Data Protection

For members under 18:

We collect minimal data necessary to provide services
Data is handled with additional care and restricted access
Safeguarding considerations guide how data is used
Parents or guardians may contact us with concerns

7. How We Store and Protect Data

We take appropriate technical and organisational measures to protect personal data, including:

Secure platforms and password protection
Limited access to personal data
Use of reputable third-party service providers

We retain data only for as long as necessary.

8. Sharing Your Information

We do not sell personal data.

We may share information with:

Trusted service providers (e.g. payment processors, email platforms)
Legal or regulatory bodies where required
Safeguarding authorities if a concern arises

All third parties are required to protect your data.

9. Marketing Communications

You may receive emails from Youth Borough if you have opted in.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time

To exercise your rights, contact us at: chat@youthborough.co.uk

11. Cookies

Youth Borough uses cookies to improve user experience and analyse website performance.

You can manage or disable cookies through your browser settings. A separate Cookie Policy may apply.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Continued use of Youth Borough means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact:

Youth Borough CIC
chat@youthborough.co.uk